You have 30 days from the date of delivery to return your item for a refund or exchange. Returns must be initiated within this timeframe.
Returns Policy
We want you to love your ASCEND pieces. If something isn't right, we're here to help.
Return window
Item condition
Items must be unworn, unwashed, and in original condition with all tags attached. We cannot accept returns on items that show signs of wear or have been altered.
Non-returnable items
For hygiene reasons, the following items cannot be returned:
- Underwear and intimates
- Swimwear (unless tags are attached and hygiene seal is intact)
- Sale or final sale items
How to start a return
Contact our team with your order number and the item you wish to return. We'll provide you with a return authorization and instructions. Pack your item securely in its original packaging and send it back using a trackable shipping method.
Refund process
Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that shipping costs are non-refundable.
Exchanges
We're happy to exchange items for a different size or color, subject to availability. Contact us to arrange an exchange, and we'll guide you through the process.
Damaged or incorrect items
If you receive a damaged or incorrect item, please contact us immediately with photos. We'll arrange a replacement or full refund at no cost to you.